Refund policy
RETURNS & REFUNDS
We stand behind the GoldenOur hat. If it's not right, we'll make it right.
14-day return window You have 14 days from the date you receive your order to request a return or an exchange. After 14 days, we're unable to accept returns.
To be eligible for a return, your hat must be:
- Unworn and unused
- In its original condition with tags attached
- In original packaging
How to start a return: Email us at hello@golden-our.com with your order number and reason for return. We'll reply within 1–2 business days with a return shipping label and instructions. Please don't send anything back without hearing from us first. Unrequested returns cannot be accepted.
Return shipment fee: A $9 shipping fee will be charged for returning an item.
Damages and issues: Inspect your order when it arrives. If your hat is defective, damaged, or incorrect, contact us immediately at hello@golden-our.com and we'll take care of it.
Exchanges: We currently process exchanges as a return + new purchase. Return your original hat once approved, then place a new order for the style or size you want.
Refunds: Once we receive and inspect your return, we'll notify you of approval within 2 business days. Approved refunds are issued to your original payment method within 10 business days. Bank processing times vary. If 15 business days have passed with no refund, contact us at hello@golden-our.com.
Non-returnable items: Sale items and gift cards are final sale.
Shipping to the European Union: EU customers have the right to cancel or return within 14 days of receipt for any reason. The same condition requirements apply.
We do not ship outside of the US at this time.